Frequently Asked Questions
Everything you need to know about your Onda Beauty experience.
What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental United States, and we offer free shipping on all orders over $50.
How do I return a product?
If you are not completely satisfied with your purchase, you can return unopened products within 30 days of delivery. Please contact our support team to initiate a return authorization.
Are your beauty products cruelty-free?
Yes, Onda Beauty is committed to ethical sourcing. All brands and products featured in our store are 100% cruelty-free and never tested on animals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.